Store Policy

TrillStatus was founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience and products to match.

 

Our store policies are detailed below, please have a read and contact us if you require further information.

LAST MODIFIED DATE: Friday, 10th, June, 2022

INTRODUCTION

What You Need to Know

This Policy describes how our Website trillstatus.com (the “Shop”) and our counterpart Website trillstat.us (the “Lookbook”), collectively, (the “Websites” or “we”) operates and interacts with our customers. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

DISCLOSURE

The TrillStatus e-commerce application and its Websites (“Websites”) trillstatus.com and trillstat.us were created and are controlled, managed and owned by Pure Play Systems PTY LTD, AUSTRALIA - ABN: 90 658 481 219. Pure Play Systems PTY. LTD is the responsible entity in all legal matters, agreements and contracts at trillstatus.com and trillstat.us.

 

The views and opinions expressed on this blog are purely our own.

 

Posts published as “Guest Posts” reflect the opinions and views of the guest post writer.

WEBSITE CONTENT & MINORS

What You Need to Know

Our Websites are not intended for individuals under the age of 18. Our Websites, their message and our merchandise not be suitable for minors by law in some countries. If you are a minor by law in your country, please seek adult supervision.

SHIPPING

What You Need to Know

We ship worldwide, in good and safe packaging. Your order will be sent from one of our order fulfilment partners, who operate facilities worldwide. Unless there is a stock issue, your order will be sent from a location nearest to you.

 

It takes 2-7 days to fulfil an order, after which it’s sent to you.

 

The shipping time depends on your location. Although we are based in Melbourne, Australia, we knew that most of our client base will be in the USA, as it is also more populated country also and therefore have our manufacturing partners with stock based mostly in the USA & Europe and distributed directly to our customers to save time on getting our Products to you.

 

Therefore, typical shipping times are:

 

Australia: 2–14 business days.

USA: 3-​4 business days.

Japan: 4–8 business days

International: 10-20 business days.

[Covid-19]

 

Our fulfilment times for products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Please be mindful of this. This is why we have localized manufacturing and distribution as much as possible.

 

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being misplaced in transit and make delivery of the order smoother.

RETURNS

What You Need to Know

Your satisfaction is our top priority. If you aren't 100% happy with your purchase, please reach out to us and let us know what we can do to help.

Any claims for misprinted/damaged/defective items must be returned within 4 weeks after the product has been received. For packages lost in transit, all claims must be returned no later than 4 weeks after the estimated delivery date.

If you notice an issue on the products or anything else on the order, please contact us at CustomerCare@trillstat.us.

If you contact our Shop regarding problems with your order, please do so within 2 weeks after the product has been received. This will allow us to address concerns and still allow for a timely return, if necessary.

Wrong Address - If customer provides an address that is considered insufficient by the courier, the shipment will be returned to one of our fulfilment facilities. Customer will be liable to Shop for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to one of our fulfilment facilities and customer will be liable to Shop for the cost of a reshipment to customer (if and as applicable).

Returned by Customer – If you have concerns about the product you ordered from our Shop, please email us directly at CustomerCare@trillstat.us, prior to submitting a return. We do not refund orders for buyer’s remorse. We are currently unable to accept exchanges or refunds for sizing reasons. Shop items are labelled clearly, so please ensure you are ordering both the product, size, and color you desire prior to submitting your order.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserves rights to refuse returns at its sole discretion.

WARRANTY

What You Need to Know

Proucts and Merchandise: There are no product warranties and guaranties offered other than for manufacturing and production defects. It is up to the customer to take care of the merchandise to the best of their ability from wear and tear. Our Products and Merchandise are as described to the best of our knowledge on the store. If you require further information regarding a product, please contact us at: CustomerCare@trillStat.us.

Shop: There is no guarantees given that our Websites and our e-commerce platform will be always operational and that information is up to date. We strive to keep all information as relevant and up to date as possible.

Since we use Third-Party services to provide this service and brand to you, we cannot give guarantees on their behalf.

PRIVACY

What You Need to Know

Trust Us with Your Information.

 

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our websites.

 

This Privacy Policy governs and describes the manner in which trillstatus.com (our “Websites” or “we”) and our counterpart Website/Lookbook trillstat.us collects, uses, and discloses your Personal Information when you visit or make a purchase from our Websites.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes to the Terms will be in effect as of the “Last Modified Date” referenced in these Terms.

 

Collecting Personal Information

When you visit our Websites, we collect certain information about your device, your interaction with our Websites, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what our Websites or products you view, search terms, and how you interact with our Websites.

  • Purpose of collection: to load our Websites accurately for you, and to perform analytics on our Websites usage to optimize our Websites.

  • Source of collection: Collected automatically when you access our Websites using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processors for order fulfilment and for record keeping matters only.

 

Order information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, third party payment account emails and personal particulars, email address, and phone number.)

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processors, payment gateways and order fulfilment partners for order fulfilment and for record keeping matters only.

 

 

Customer support information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, third party payment account emails and personal particulars, email address, and phone number.)

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our third party Customer Support Applications.

 

Minors

Our Websites are not intended for individuals under the age of 18. Our Websites, its message and our merchandise not be suitable for minors. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Websites. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing our Websites to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to our Websites or browse from one page to another. Cookies also provide information on how people use our Websites, for instance whether it’s their first time visiting or if they are a frequent visitor.

 

We use the following cookies to optimize your experience on our Websites and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Websites may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use 3rd party e-commerce services to power our online store.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use our Websites. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of our Websites, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
     

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and our Websites;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

When you place an order through our Websites, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic Decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor and third party e-commerce service providers use automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information

Our Websites and TrillStatus, or our parent Company PURE PLAY SYSTEMS PTY LTD do NOT sell Personal Information knowingly or directly.

 

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at CustomerCare@trillstat.us.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at CustomerCare@trillstat.us.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at CustomerCare@trillstat.us or by mail using the details provided below:

Level 2, the Lantern 707 Collins Street,

Docklands | Melbourne | VIC 3008

Australia

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org/make-a-complaint/

END OF POLICY PAGE.

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